BAD- BAD CUSTOMER SURVICE AT SHOPRITE CHECKERS STORE

Good day valued customer’s, I’m writing this review with great sadness about the experience I received at Shoprite- Palm Springs Mall in the Vaal, on the 27th December 2022 about 13h15 I was really mistreated by the staff members of Shoprite, here is what transpired I went to the till point with a packet of Stimorol gums, upon reaching the cashier I gently greeted her & requested a R200 withdrawal from my FNB card & rings the gams too, the casher by the name Matshepo didn’t greet me back, she just looked at me as if I’m a mad person, so I had to start all-over again by greeting her again & made my request, she finally rep**** to me & said “I don’t have enough money in this till for your request” Okay I rep**** can you please ask your colleagues to assist me, she just rolled her eyes at me & sked the casher behind her, of she said she doesn’t have, the Matshepo turned back to me & told me her colleague doesn’t have the cash too, Okay I rep**** can you kindly find out from the other cashiers, as I really need this money, she rep**** & said to me “ can you understand that we don’t have the money you are requesting & this is not an ATM, you are holding the queue “ that’s when I lost it & when to the store manager booth to report her, The store manager instead of hearing my side of the story first, she started asking me what did I say to the cashier? I was not surprise by the question I thought to myself she doesn’t know my side of the story, however she is being defensive of her colleague, we went to the casher myself & the Manager then all hell broke loose… the casher was to rude to me in front of her manager, “telling me she doesn’t have time for idiots, if I have a problem with her I can report her, she doesn’t care”, remember the store manager is there & she is doing nothing, so I decided to pull out my phone so that I can record her, then the store manager took my phone by force & said “ you cant do that in the store” she request the other casher to process my request, whiles holding my phone, then she forcefully hold me by my hand & force me to go speak with her privately, upon reaching one on the office, the store manager wanted to leave me in that room alone, as she wanted to go somewhere, that’s where I wrestled my phone out of her hand & forced my way out of that office & finally left the store. I request Shoprige to look into this matter urgently, as I feel like I was treated like a ******** for questing what is rightfully mine, there are surveillance cameras in the store, so I think this investigation will be conducted smoothly & all the evidence will be on sight for all to see. I also request an apology from both the store manage & the cashier.