Bad Attitude = Poor Service

Goodday,<br> <br> My wife and I were at Pimville Shoprite on Friday around 19:30 in the evening. We were buying some snacks for my Mom's birthday. The queues(only 2 open) were really long and I decided to leave my wife in queue to go and play the Lotto. I stood in another long queue for almost 15 minutes and then we were told that the systems went down for both the money market and the Lotto and were asked to leave as there was nothing that they could do for us.<br> <br> I then went back to the queue where my wife was still standing and I told her what happened. She looked at her watch and it was exactly 20:00 and which is the time that the store closes.<br> <br> I felt let down by 2 things that happened that night.<br> <br> 1) Waiting a while in a long queue to buy about 10 Items at that time of the night with only 2 out of 12 tills working.<br> <br> 2) Waiting in another queue to play the lotto only to be told 15 mins later that the systems are offline or that they went down precisely at 20:00. I feel like this was done purposely to disperse the customers so that they could close the store as soon as possible.<br> <br> I would like this to be investigated. This is not the first time that I have experienced poor service there.<br>