WL
Wayne L

1 reviews | Active since Apr 2013

21 Mar 2015, 14:45

Bad attitude of staff especially cashiers

I shop at Shoprite Parow, Station Road branch every other day to buy random items, as it's conveniently situated on my way home from work.I have been doing so for the past 5 years. I prefer Shoprite, compared to other supermarkets, for the low prices on certain food items offered. Lately the customer service of this particular store has become worse and worse. The cashiers are rude and unhelpful. One particular day, I was standing in a long line at a till and when I got close to it I was very rudely informed by the cashier that this till was for Sassa card payments only, now there was no signage anywhere in the store showing patrons that this till was for Sassa card customers only. People were standing around not knowing which till to go to. I then went to stand in a different line and was then approached by a staff member snidely telling me that there are many tills and why am I standing in this one. I then went to a different till (my third one) and again was approached by the same staff member and she led me to another till. The whole till situation took 25 minutes when my actual shopping only took 5 minutes. I also saw expired dairy items and the bakery items were stale.

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Replies (1)
Shoprite
Shoprite's reply23 Mar 2015, 10:56
Official
Hello wlemoela,

On behalf of the Shoprite supermarket chain, I would like to apologise for your bad experience at Shoprite Parow.

As a customer-driven business, Shoprite realises the importance of providing quality products and good service in a customer-friendly environment. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.

In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.

Kind regards
Devon Currie
Customer Relations