Attitude of staff member

Good day I write this email to you as i feel that something need to be done,this incident it has not happened once not even twice but more than that, as now i see it as a normal and it shouldn't be like that at all. I truly believe that every customer need to be acknowledged and receive the service , but with the attitude that i always receive at shoprite its not right and something or someone need to do something about it. Sadly Shoprite Morula view Mabopane its the nearest someone compare to other shoprite within my location ,i have no choice but to go and do my groceries there but o tell you will be treated like nothing , the attitude from the bakery side by a woman called Tebogo i tell you its bad even bad its under statement. Let me quote my last experience which took place yesterday the 05 December 2022 round about past 14: i got a shock of my line, we were four customers. In a queue waiting to be served like always they wont acknowledge a customer instant they will continue doing what ever they are doing until a custom request for a help then that's when they will come. She meaning Tebogo manage to assist other customers when it was my time to be assisted she left me there to continue doing what she was doing . I stand there hoping she would say something ai niks it was as if i was not even there then i left went to look for her supervisor was told that he/ she was not around , then i asked to see the branch manager he came. My question is are we suppose to report her to her superior/ s in order to get a service from her ? I ask that you look into this matter seriously and use the batho pele principle. Hope will get a feedback regarding this. Motsepe Solofelang ‪***‬- cell number *** - email address