Appalling Service in The Money Market

After standing for almost an hour and a half in a long que at Shoprite Protea Gardens Money Market, when i finally get to the till i was told the system was offline!!! Many people turned away after being given an unsincere "sorry"... But i wasn't going to take a simple sorry. I proceeded to throw a tantrum in front of onlookers and tellers demanding to see the manager and questioned her why we weren't notified of the system being offline or even simple hand written signs that read "Computicket offline" before we even stood in the long que for nothing. Her response was a mere "sorry" as well to which i demanded the heard office /customer service number after wasting an hour and a half of my life. I proceeded to call Customer service after waiting on hold for another 10 mins using my own airtime and energy, i was finally attended by Ms Thami who heard my complaint and frustration and assured me she would escalate the matter pronto.