Appalling attitude - Nosipho Mdingi (Deli Controller)

Good day Complaints Department

I trust this email finds you well.

I’m emailing with such a lot of anger and disappointment due to the disrespect I’ve received from your employee Nosipho Mdingi (Shoprite Mandalay - Thembokwezi)

While I was shopping (28 January 2025) with my mom we decided to buy some ham and a few items that were needed , Nosipho assisted us which was fine. Thereafter as we were headed towards the 10 items and less till I took some cheese at the dairy isle unaware that she was following us.

So I decided to calculate whether or not the funds at hand were enough to take all the items we had in our trolley. Unfortunately funds weren’t enough so I substituted the ham with the cheese as headed to the till. Nosipho Mdingi shouted:

Nosipho: “ Heh ntombanzana ndini kuthini un***i jikisanga leh ham?”

My response: “ Ndiyshiyeh efridgini so ayizomoshakala plus mali yam bizashota”

Nosipho: “ Ibizashota? Ooooh ngapindeh uthenge kwa Shoprite xa ungena mali yevha?”

As she walks away I follow here , head to the deli counter and see a photo of her placed on the wall jot down her name and surname. She then panics and grips onto me pleading saying it was a joke she would never say such. She begs me not to report her , I proceed telling her I will continue and report you.

She heads to the bakery shouting out “ aaaisuka yi customer sanumhoya “. As I leave with anger I come across a great gentleman by the name of Mark. I ask him to assist with information as to how I can lay a complaint he pleads I explain but since I’m upset I ask for his number and promise to WhatsApp him. Headed to the till pay and leave.

I must say throughout all the years of shopping at Shoprite I’ve noticed it’s always our people of colour who treat us like trash at your branches. It’s honestly heart wrenching to go shopping not knowing what’s next in terms of the appauling service. If Nosipho honestly doesn’t have people skills or doesn’t like her job she needs to jump ship and let the young blood move in and work.

I also would like to receive feedback as to what steps have been taken to ensure she never does this again.

Have a great day

Regards Refilwe Nhlapo ***