3rd world service

I am exasperated. My sister each month sends me vouchers for Checkers by SMS - she buys these from Computicket as directed.

As the system suggests and the sms prompts I always load them onto a voucher card in-store so that I can use them as I go without having to use the full amount immediately.

In August she sent me 3 x R100 vouchers.

Two of these vouchers could not be loaded as per the cashier as they returned an 'item not found' ... I asked the supervisor to assist but she said she is unable to - I need to contact Checkers HQ. I completed the online form and got a response that I would be contacted in 48 hours. I was not contacted.

I - embarrassingly - had to ask my sister to intervene - which she did and she received a response and the instruction for me to go to Checkers constantia Emporium (my preferred store) and speak with Jaqueline who would resolve the issue.

On arriving at the store I was told by Chandre that 'Jackie' was not expected till later and she offered to assist saying I must go to the cashier and call her if there is an issue. I did so - the cashier was unable to load the vouchers and called a supervisor who miraculously managed to load both errant vouchers on the card. She checked the balance and supp**** that slip to me as proof that the amount was loaded.

When I tried to pay with the voucher it was rejected and the slip said balance R200 but available R0 Chandre could not resolve this and assured me she would hand over to Jackie and advised I should return to the store.

When I came back in the afternoon Jackie said she knew nothing about it and when I showed her the problem and reminded her that she had been contacted by HO she was pretty vague and appeared not to have received any hand over from Chandre.

She then proceeded to tell me that the problem is mine as I loaded the money on the voucher and was supposed to use it immediately - I explained that that is not what teh voucher said. She insisted I had received a 'promotion' voucher despite me explaining it was sent from Computicket by my sister and my insistance that this is how I do it every time.

She then proceeded to tell me I was not listening to her !

This is unacceptable - please make arrangements for me to receive the amount of R200 that was paid in good faith. I have incurred multiple trips - wasting fuel and time and causing embarrassment.

Please respond in writing - do not call me - I want a written response. I also want to know why Checkers HO never contacted me when I first raised this issue - which has created an escalation and further frustration and time wasting. I have been in contact a 2nd time last week and again, besides an auto-response I have had no reply (ref 319872).

These are the two problematic vouchers :

"You've been gifted a R100 Shoprite, Checkers, Usave voucher. This voucher can only be used once, so for your best shopping experience, spend the full amount in one transaction, or load the full amount onto a gift card in store. Expires 31/8/2023. BARCODE: ***"

'You've been gifted a R100 Shoprite, Checkers, Usave voucher. This voucher can only be used once, so for your best shopping experience, spend the full amount in one transaction, or load the full amount onto a gift card in store. Expires 31/8/2023. BARCODE: ***'