144 hours/6 Working days no Solution - #UNPROFESSIONAL

I went early morning to Shoprite Jabulani to do shopping and NEVER EVER have I experienced such UNPROFESSIONALISM, DISRESPECTFUL, DISGUSTING, ILL MANNERED AND RUDE SERVICE. After I did my full purpose went to the till to pay and politely asked a lady by the name of ALICE MOKORO for assistance and bluntly RUDELY SO she told me: IT'S NOT MY JOB. I called her back and she came to me with Stinky attitude telling me that I should call her name correctly. Little did she know I would march to the branch manager's ( TEBOGO MOJAHI)office who till today undermines customers and belittles My complain. I asked for a full refund to return all things and he refused and said I should give him 48 hours to resolve the matter, I calmed down and said ok, 48 hours I'll allow. To this day 144 Hours later( meaning 6 working days) even after getting hold of Regional operations, I still haven't heard any proper solution from the well relaxed TEBOGO MOJAHI ( Branch manager) who is well aware of the incident. With all this disrespectful behavior and highly unresponsive communication I WANT TO REFUND of ALL GOOD purchased and have nothing to do with Shoprite. The branch Manager seems Very UNBOTHERED to this day. Pick n pay should've been my first option but I didn't think Shoprite has such UNPROFESSIONALISM. On the other hand the operational manager DAVID for Security company had asked me to not take this matter forward? I wonder what else is going on that he doesn't want to put on the table. I question his integrity and honesty. If your people have done wrong why wouldn't you want to address things and show honesty? I for sure would want my stock and assets protected by deceiving and manipulating people who have no integrity.