Lack of packing assistance and poor management skills by the supervisor.

Formal Complaint Regarding Poor Service at ShopRite Mayfield Square- 10 April 2026, time 18:39. To the ShopRite Management Team, I am writing formally to express my dissatisfaction with the service I received at your store on the above dated time and date. When it reached my turn to pay, the supervisor first pushed in someone forward to pay who was buying 3 boxes of cigarettes at the kiosk and didn't ask me for permission not even considering the amount of waiting time I stood on the queue, immediately after that customer the same supervisor named Linnon wanted to push in another customer who wanted to pay for a can of Fanta Orange and also wanted a cash back, I then refused and said he will pay after me. The cashier then processed my groceries which were piled up in the trolley, as if the first incident of wanting to push in the customers without asking for my permission was not enough, then no packer packed for me, whilst there were packers who were just having their own conversation, one security lady whose job is not even being a packer so the need to assist. There were 2 other ladies besides the first ones who were also having their own conversation and laughing only to discover that one of the ladies who were just having fun was a supervisor. Whilst I appreciate the initiative of the supervisor to assist, it is not the responsibility of the security personnel, because her own duties were neglected at the door because there was only one male security at the door checking the customers' receipts which created a slow movement at the door and other customers went out without producing their receipt because they couldn't wait longer. whilst I was assisting the security personnel to pack my groceries, the supervisor mentioned and her friend ignored me even after I made an eye contact to signal that help is needed instead they just laughed and the supervisor told the security personnel to see her after she is done packing with an intimidating face to the security personnel. I am a regular customer at the store. However, the service I experienced today was frustrating and time consuming. as a paying customer, I expect efficient service and basic courtesy. The lack of supervision and staff discipline reflects poorly on ShopRite's standards.

Thanking you in advance for your attention to this matter. I am looking forward to hearing from you within 7 business days.