Bad service

I am not happy with that service at all. I placed an order on Saturday and sent an email a few minutes later to cancel the order. I emailed them and did not receive any response via email. I then used the message option on their website and someone responded not even with a “ Hello, thank for your message.” As an any professional would when responding to clients. I just got a “ we will stop the order and refund you” I sent my banking details to them and still haven’t received any acknowledgment to say that they’ve received my banking details and that they will facilitate a refund. I m still waiting for them to email me back and advise accordingly. Really disappointed in them.