WAITING FOR MY REFUND FOR ALMOST A YEAR

Good day<br> <br> Safeshop ***<br> Store order - ***<br> <br> On the 25th of October 2014 I ordered a muscle pulse massager from the mentioned company for R349.00. it was advertised in our local newspaper, Die Volksblad. When I submitted my order, they immediately deducted 2 payments. One was refunded the same day.<br> <br> I waited a while for my massager and when it finally arrived, it did not work. I reported it and they collected the item from me, stating that the supplier stopped the product due to numerous faults on the product.<br> <br> Since then I have been waiting sending email after email with my statements, showing that The R349.00 was not refunded. <br> <br> I went to my bank with all the reference numbers Shopguru gave me, but the bank said that the problem was at their side. Gurshwin told me that the problem was at the credit dept. Until now I have not received my money. <br> <br> This is unacceptable to wait almost a year for my own money. Maybe that's why they stopped their sales..