Shopexpress ********

On the 15th of August I have ordered household items for the value of R664.97 from Shopexpress that they had advertised on Facebook. Order #9191. I ordered 1 x Automatic Sensor dustbin Trash Can @ R189.99 1x Household Rotating Shelf @ R189.99 1 x Cordless 2-in-1 Sweeper with Built in Vacuum @ R179.99 and 1 x Super Powebank For all Smartphones @ R105.00 Then they sent me a email to say my parcel is scheduled to be delivered on Friday 26th August 2022. The letter was sent by a Alan Solarsh from Shopexpress delivery team. Then I reserved another email after sending them WhatsApps that said: We are very sorry we couldn't get your parcel to you. There is a problem with there delivery network. Delivery will take place on the 7th of September then another email saying it will be delivered on the 9th of September 2022 between10am to 4pm. They also said in the letter that should I rather want a refund I must let them know on there WhatsApp Support!!! I sent numerous WhatsApp's but they are not replaying at all. All the emails was sent by Alan Solarsh. They only have a WhatsApp support. I am still waiting and can not get hold of them. How can we stop this ********!!!!!!!!!! This is Big ********!!!!!! How do I get my money back???