USB re-chargeable portable electric juice blender

Afternoon,

On the 27/11/2019, I placed an order for the USB re-chargeable portable electric juice blender. I paid a total amount of R 257.39 including the shipping fee. On the 27/11/2019 I received a confirmation of my order with payment and I was advised that due to the high demand of the product, I need to allow 5 to 7 working days for delivery. I used the WhatsApp customer care number of which I have been following up on a regular basis.

From the 20/12/2019 I have been complaining that I have not received my order. On the 21/12/2019 I was requested to confirm the my delivery address. 22/12/2019 my address was confirmed correctly and I was advised to receive my order on the 24/12/2019. On the 30/12/2019 I followed up again, as my order was not delivered as promised. On the 05/01/2020 I was advised that my parcel will be delivered the following Monday. NO PARCEL RECEIVED!!!

On the 11/01/2020 I receive feedback that my parcel was returned because your couriers could not deliver during the festive season, so my parcel will be delivered the following week, I followed up again on the 17/01/2020, with no reply.

As far I am concerned your company is a *****. All of a sudden you decide your couriers cannot deliver but that information was not conveyed to me upfront.

Order number: #1232

Urgent delivery at your cost is expected within 24 hours.

Regards, Claudine