POOR / PATHETIC SERVICE

Hi. On Saturday 20 June 2015 in the morning i went to the Shoerama branch at Kenilworth centre to return a pair of shoes we bought my daughter the weekend before that. I was met at the entrance of the shop by assistants who were literally lying on the counter talking and did not have the decency to greet. None the less. i asked for a Manager and a lady stepped forward and said she is the supervisor. I showed her the damage of the boot we brought back. She firstly told me that they would need to send the shoes to their head office in Brackenfell as she can't make a call weather she can refund me or not. In the next breath i asked her to show me in her returns policy that this is the process that they need to follow. This she could not show me but said its the policy...classic i say! Then she says \If i refund you then thats a loss to this store and i am not going to do that. Another classic! I then told her that i want my money and that i would not leave until ive spoken to a Manager or a regional manager