management as useless as staff

<p>on the 29th of january my daughter and i visited the store in cape gate. as this was for a wedding, the brides****s had to wear the same dresses and shoes. cape gate branch did not had the size we needed but offered to get us a pair at their knyna branch as it was the only branch that had the required size. sunday 5 feb we went back to the branch to make sure we would get it in time. the lady, martha, had a huge attitude in telling us that the first week of the month they were not allowed to remove any stock from the branches and we will just have to wait until they can get the shoes. with this in mind, i stressed and thought to rather rely on management and got hold of madelein at head office. she assured me that there was nothing to stress about as the driver was going in "that direction" on friday and she would make sure we will have the shoes on saturday by 10am. in the meantime she will keep me posted. as this did not happen, i still re**** on her word that we would have the shoes saturday morning. my daughter went to the branch on saturday morning with antisipation, only to find th worst attitude and customer service we have ever experienced. according to martha, there was no arrangements made by madelain to get the shoes. she was told by madelain that we must just choose another pair of shoes!!!!!!!! she was so arrogant!!!!! madelain told her that she kept me posted by sms!!!!!!! this is so not true, she never made contact with me!!!! 10am in the morning, my wedding that starts at 2pm and no shoes for my lead bride****!!!!! because of this, the girls was late for their hair appointments, make up appointments, and I arrived 45 minutes late at church!!!!!!! never ever will i sit foot in a shoerama branch again. best of all, i told this story to all the guests!!!!!!dont ever rely on these people, never, please. </p>