Worst online shopping experience I have ever had!!!!

I waited two weeks for my order, constantly calling the courier company 2–3 times a day for over a week, getting absolutely nowhere. I was given multiple false updates, and the courier company was completely unhelpful. Unfortunately, The Shoebox was no better. Their customer service offered no assistance whatsoever during this entire delay.

When the shoes finally arrived the night before my function - they were the wrong size, so I requested a return. As expected, that process was painfully slow too. Instead of a refund, I was told I could only receive an exchange or store credit because the item was on sale. If I had another choice, I would never purchase anything online from them again.

To make matters worse, I then received a call from Chantel from The Shoebox, accusing me of returning the wrong shoes - not asking, accusing. I rarely order shoes online, so the idea that I somehow mixed up my return makes no sense. Not once did she question or investigate the possibility that the courier company made a mistake. Instead, they simply claimed I sent the wrong item.

I even paid R69 for the courier collection, and somehow they still managed to deliver the incorrect pair to the store.

This entire experience has been pathetic, frustrating, and an absolute waste of time and money. Please do not order from The Shoebox online. Their service is disgraceful, and their courier partner is just as ***********.