Will I receive a refund???

I bought 2 pairs of shoes from Shoebox. My order was accepted as well as my payment. Unfortunately when my parcel arrived, there was only 1 pair of shoes. I contacted Shoebox immediately at 15.32 on Friday 23rd August. As their customer service is only available 08h00 to 15h00 Monday to Friday, I had to wait until Monday for any response, that came at 12:59 on the 26th. After much backwar5ds and forwards correspondence, which is totally abyssmal, on the 29th I requested a refund for the shoes that were found to be out of stock. I furnished them with bank details for the refund on Thursday 29th at 14h35. On Friday 13th, having not received any refund, I again contacted them at 09h10. I was again requested to provide all my details, details of the order. This I provided at 11h37 and the response came through at08h28 on Monday 16th (such prompt response). They then requested a confirmation letter from my bank which was sent 15 minutes later. Now Wednesday the 18th, I requested whether the refund has been processed as they only do them on Wednesday. This request at 12h25 today and as yet NOTHING. The phone numbers that you find on the website, emails etc either don't exist or they cancel the call. I am still none the wiser as to whether I will receive my money or not. Regards Cheryl Jonck