VERY, VERY, VERY UNHAPPY CUSTOMER

Shocking Service!!!! I bought 2 pairs of shoes in January 2026 only for them to both be too small - I ordered size 4. I returned them for a refund which I am still waiting for!! In the meantime, like an idiot, I placed another order for the same two shoes but in a size 5. Yet again, too small so I returned them for an exchange this time. Requested size 6 for both shoes. Didn't have size 6 in one of the shoes but sent a size 6 for the other which size is still questionable. I was informed on 10 February that I would receive a refund for one pair of shoes on 11 February - not am I only still waiting for that refund, I am in fact due a refund for three pairs of shoes. My very loud e-mails are not being responded too, so Shoebox Online is basically ghosting me!