LP
Lynette P

1 reviews | Active since Mar 2021

12 Dec 2025, 07:20

UNHAPPY CUSTOMER!!!!

If I could give no stars, firstly I’m a returning customer at shoe box. But this weeks experience had me change my mind about them. Firstly I bought two pies of shoes, deliver and everything. However the shoes was way to big, you would say but that is my fault. I agree, but if the marketing stipulates it’s a small make u need to upsize and I did, now I have to pay again delivery fee to get it picked up, pay again if I should swap it out another delivery fee. All I’m saying your marketing was wrong!!!!!! But I have to pay twice for getting nothing.

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Replies (1)
Shoebox Online
Shoebox Online's reply15 Jan 2026, 08:39
Official
Hi Lynette, apologies for this. We do say upsize if we feel a shoe is quite small in case someone has a larger foot. Unfortunately not everyone has the same measurements so we apologies for this.