Undelivered order

I would like to express my utmost dissappintment with Shoebox online. On 12 May 2025 I placed an order with Shoebox and made payment with PayJustNow. On 16 May 2025 I received an email from Shoebox indicating that order has been dispatched and that was the last communication. I sent and email to them after weeks( Cannot confirm because the chat box does not have trail), customer care indicated that they will follow up with courier and never received feedback. After few weeks I sent a second mail with frustration that there is no communication. They take ages to respond to mails. The respond received was that the matter is being treated with utmost importance. Even today I have not received my order, no correspondence about courier information(Reference or Waybill) I am so sad and dissapointed with the company. Shoebox should make follow up with courier to see if orders have been delivered before waiting for customers to send emails, knowing very well they take ages to respond. This shows how ********* the company is and they do not care about their customers👎👎👎👎👎👎👎👎👎👎👎👎👎👎☹️