Stay away from Shoebox online!!

Me again, this is the second time I'm writing a review about this pathetic excuse for an online store. Their customer service is non existent, my wife logged a return (order 86073) which was approved on the 12th December 2024.....it's the 3 Jan 2025 and still waiting on their courier to come collect it....after my wife sent an email to their customer service on the 19th Dec 2024, they came back to my wife on the 20th Dec 2024 to say they going to look at it and get back to us, and guess what radio silence since then, I understand it was festive season but what the heck??? This is pathetic, why do we need to make a noise on this platform to get a response!!! If anyone is trying to buy anything from Shoebox Online, steer clear, they either send you something that's contrary to what's advertised or they just utterly ridiculous with their return process and in addition their customer services is non existent....stay away from Shoebox Online