SHOEBOX Refund process is very frustrating.

I ordered 3 pairs of shoes of the same brand (size 8) , and received them quite seemlessly on 02 June. They, however, don't fit (they are more like a size 7) and I logged a request the next day on 03 June. By this stage (8 days later) the shoes are STILL waiting to be collected (no info on who is coming and when they are, despite being charged for the return), and after asking for more info a couple of times, and I am still waiting for my refund. Why must this process take this long????? I am very frustrated. The shopping and shipping was good, but the aftercare service needs LOTS of work.