Shoebox online is a horrible service provider

Do not buy from Shoebox, they post a picture and advertise the shoe with this one picture, they then send you a different shoe. I understand it's the same shoe but just a different version, but NOWHERE does it mention that the different version is selected available and is being shipped to you....so you end up getting a shoe that you do not want because it's not what you expected at all. Then to top it all off they are extremely pathetic with their return turn around time....I noticed a shoebox consultant mentioned on another complaint you have no control over your courier, please Shoebox consultant why not consider replacing them because they are just as pathetic as you are! There are numerous couriers out there that can do a better Job....I literally got a text from the courier every morning for 3 mornings straight saying they are coming TODAY....and guess what 2 out of the 3 they didn't ...they didn't even bother saying they not making it TODAY as promised.... ridiculous service.

Eventually the shoe gets picked up, now I needed to wait and entire week before getting a response to say the return has been received, bear in mind I needed to email customer service querying why it's taking so long....then another week's goes by after selecting my option to take a store credit, I still have no store credit! Where is my store credit @Shoebox....Shoebox is by far the worst online store I have ever come across! Do not buy from them!