Poor service delivery and lack of communication on items returned and unacceptable waiting period for repayment

On 20 April 2025, I ordered long boots from them for the amount of R978.99 (delivery incl.). I received the shoes on 24 April 2025, but the shoes did not fit at all. I requested them to return the shoes and to be refunded. The Couriers collected the shoes on 1 May 2025. Their Return Policy states that they will notify you once they received and inspected the returned item, if the refund was approved. If approved, you will be automatically refunded within a week. On 6 May 2025, I sent an email to find out if they received the shoes and when refund could be expected. Their response was that my return is still on its way to the warehouse; once it passed the quality check, they will reach out to me with the next steps. I followed up twice since then, but they do not respond to my emails.