TM
Tlangelani M
1 reviews | Active since Dec 2020
11 Dec 2025, 17:16
Poor communication on tracking and exchanging items
I bought 2 per of shoes, they were very small. I decided to log in a return or exchange, which has been pillar to post from customer service.There is no communication on whether my items have reached the warehouse or not. They dont let you know on time that the courier is coming to collect your order. Customer services are not responding 😒 to my emails on how I should place an order to exchange items.
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Shoebox Online's replyOfficial
15 Jan 2026, 08:46Hi Tlangelani, we only mail you once the order has arrived in the warehouse. It can take a few days for arrival during busy times. As you know the couriers are extremely busy in Dec so they cannot give specific times on delivery or collection as it depends on their route and traffic etc.. Apologies for slow replies on customer care, they are also slower during busy times as we have alot of queries. Hope you were sorted <3
Shoebox Online's reply15 Jan 2026, 08:46
Official
Hi Tlangelani, we only mail you once the order has arrived in the warehouse. It can take a few days for arrival during busy times. As you know the couriers are extremely busy in Dec so they cannot give specific times on delivery or collection as it depends on their route and traffic etc.. Apologies for slow replies on customer care, they are also slower during busy times as we have alot of queries. Hope you were sorted <3