LP
Liesl P
1 reviews | Active since Mar 2014
26 Mar 2024, 14:42
Poor client service for returns
Poor communication and a very unfriendly return policy. You basically have to explicitly request a refund, otherwise they want to send you a swap or give you a store credit refund. And then they take more than a week to process such a refund without any communication of where you are in the process. Go and learn from industry leaders like Superbalist. Your client service is abysmal.
Helpful (0)
Replies (3)0
Replies (3)
Shoebox Online's replyOfficial
26 Mar 2024, 15:57Hi Liesl, I am so sorry this was your experience as we always try put our customers first. Could I get your order no and perhaps have a chat with you? We would love to improve this process in the future as we do not want to upset any customers <3
Best regards,
Shoebox Online's reply26 Mar 2024, 15:57
Official
Hi Liesl, I am so sorry this was your experience as we always try put our customers first. Could I get your order no and perhaps have a chat with you? We would love to improve this process in the future as we do not want to upset any customers <3
Best regards,
LP
Liesl P's updateReviewer Update
26 Mar 2024, 16:01Hi, thanks for your response. My order number is CPT***6. I enquired this afternoon about the refund, but haven't had a response yet. I think it might be a good idea to let your customers know once you've processed a refund and then how many days it takes to clear.
LP
Liesl P's update26 Mar 2024, 16:01
Reviewer Update
Hi, thanks for your response. My order number is CPT***6. I enquired this afternoon about the refund, but haven't had a response yet. I think it might be a good idea to let your customers know once you've processed a refund and then how many days it takes to clear.
Shoebox Online's replyOfficial
26 Mar 2024, 16:27Hi Liesl, customer care has advised that they called you. We have had an issue with emails going to spam unfortunately but we will definitely look into it. We will send a POP first thing tomorrow :) Thanks for contacting us and letting us know. We are happy to improve on our service and all feedback helps us <3
Best regards,
Shoebox Online's reply26 Mar 2024, 16:27
Official
Hi Liesl, customer care has advised that they called you. We have had an issue with emails going to spam unfortunately but we will definitely look into it. We will send a POP first thing tomorrow :) Thanks for contacting us and letting us know. We are happy to improve on our service and all feedback helps us <3
Best regards,