Ms G

Absolutely appalling service with zero accountability. I had sent an email where I had logged a return request for an order that was not not my liking. They confirmed receipt and acknowledgement of the said return. What we did not agree upon though was the subsequent charge for the collection of the parcel which they confirmed was due by me. After a back and forth which yielded no result as no one cared to answer my numerous emails, I paid the collection fee. I sent my POP with a preferred collection date, which was ignored and instead I received an automated reply. That was 23/12/2025 when I sent that email and requested to log a dissatisfaction which was ignored. I initiated communication again on the 6/01/2025, as I had assumed the office would have resumed their work and responded to my emails. Again they proved their nonchalant and don't care attitude when replying to my email which attached to it was a request for someone to care and atleast answer my emails. Someone surely rep**** but it was to a selection of what my email entailed, not addressing my dissatisfaction and request for a refund. The courier company called and said were there to collect my parcel, which I had no knowledge of and no confirmations were entered into with me so I can atleast have the parcel handy as my delivery address is my work address. I went and typed up another dissatisfaction email which to date has never been acknowledged, I went on to their website to find ways to log a dissatisfaction but nothing. Now tell me Shoe Box, are you ever going to acknowledge my dissatisfaction? Appalling, disgusting and ********** service, I would never recommend you to my worst enemy.