CS
Charlotte S
1 reviews | Active since Mar 2021
11 Feb 2025, 07:12
Breach of own Refund Policy
Order number 92569..can you please collect the ankle boots that was logged for a return on 15 Jan 2025, i am still waiting and need you to process the refund urgently. It is unfair to wait this long because of your messed up admin and failing courrier. I called and sent emails but still nothing is being done. I even bought the second pair and received it promptly but you fail to send your courier for returns.
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Replies (2)CS
Charlotte S's updateReviewer Update
11 Feb 2025, 09:02Thank you for your prompt response to my review above, sad that it negative but happy that it got your attention. As discussed, the admin of returns and your courier needs attention otherwise the purchase, quality and delivery is excellent. I will still buy from Shoebox Online in future hoping the highlighted above will be taken care of. Looking forward to the collection today and payment of the refund thereafter. Thank you.
CS
Charlotte S's update11 Feb 2025, 09:02
Reviewer Update
Thank you for your prompt response to my review above, sad that it negative but happy that it got your attention. As discussed, the admin of returns and your courier needs attention otherwise the purchase, quality and delivery is excellent. I will still buy from Shoebox Online in future hoping the highlighted above will be taken care of. Looking forward to the collection today and payment of the refund thereafter. Thank you.
Shoebox Online's replyOfficial
11 Feb 2025, 09:06Hi Charlotte, apologies for the inconvenience. The courier had noted that it was collected so we weren't aware it was still with you. Thanks for understanding and letting us know! <3
Shoebox Online's reply11 Feb 2025, 09:06
Official
Hi Charlotte, apologies for the inconvenience. The courier had noted that it was collected so we weren't aware it was still with you. Thanks for understanding and letting us know! <3