CO
Claire O

1 reviews | Active since Dec 2020

30 Sept 2026, 01:01

********! Avoid this company!!

I am shocked to discover that the exact problem I'm having- trying to get assistance with a botched delivery receiving two right shoes- is what's been regularly reported. There was a swift collection of the incorrect shoes, but then confusing responses to my requests for a replacement.. then being told my size is no longer available (even though website reflects that it is!)…to then getting zero response to my emails! I've emailed numerous times & get no reply!! There is NO PHONE NUMBER so can't speak to anyone! They now have my money and my two right shoes!!! I am beyond fed up! Please don't use them- seems like they're sending wrong orders on purpose - they keep the money & ignore your requests to rectify incorrect orders. That's what AI has picked up and that's been my experience! ********!

0
Replies (4)
Shoebox Online
Shoebox Online's reply30 Sept 2026, 07:39
Official

Hi Claire, please could you supply us with your order number and we can follow up on this.

CO
Claire O's update30 Sept 2026, 23:11
Reviewer Update
My order number and all the details are there in the emails sent to your staff. Please ask them to do their jobs, as I have provided this information numerous times with very poor assistance- hence this review, which is always a last resort!
CO
Claire O's update30 Sept 2026, 23:16
Reviewer Update
One thing that stood out in particular in my dealings with this company is that not once did anyone apologize for the incorrect product received; the inconvenience; or for the poor service delivery. Even her on your response to my Hello Peter review, no apology!! This is customer service 101 surely?! If you cannot even be humble enough to apologize, it leaves little hope in the organization/ brand. .
Shoebox Online
Shoebox Online's reply01 Oct 2026, 06:52
Official

Hi Claire, we apologize for this experience. I am trying to get your details so that I can investigate further into this and assist you. We never want our customers unhappy. If you could supply me with an order no or email I can find out what happened and I can try assist you with a better experience. Apologies again