very bad disgusting service from KYLE CASTLE AND HIS WORKMATES IM SO CROSS WITH THE BOKSBURG BRANCH

<div id="id_57338b55e97ef7b***1" class="text_exposed_root text_exposed">CUSTOMER COMPLAIN ATTENTION CUSTOMERS AND HEADOFFICE PLEASE FIND THE<span class="text_exposed_hide">...</span><span class="text_exposed_show"> ATTACHED VIDEOS AND PICTURES AND AUDIO Hie everyone l have experienced a very bad service from SHOE EMPIRE IN boksburg. l bought shoes on the 29th of APRIL and within 7 days the shoes(GRASSHOPPERS) they s****ed to lose shoe infront, l took them back today 11/05/2016 around 10:30 am l spoke with a tall tough guy and he said he cant refund me he can only exchange it for me and l told him that l was fine with that because i didnt have an intension to be refunded. Just after that a tall slim guy white came and he changed everything he told me that he will call the sales consultant for Grasshopper and i did ask him how long will it take to solve my matter? and he rep**** saying only God knows , l got so cross and i told him that thats being rude because you supposed to give me a period so i got angry and whilst i was explaing myself to another manager Kyle Castle he came back again and he said the sales consultant of grasshopper is not picking up his phone and he repeated only GOD KNOWS. I got so cross i shouted back at him and Kyle took the shoes to my surprise instead of him telling his colleague to cool down he told me to shut up he told me and my wife that he will throw the shoes on dust bin and i said its fine and after that i was worse angry Kyle told me he will chuck me off and i said to him that im not going to leave the premises until you resolve my matter he came to me and the security guys they grabbed me trying to push me out they did tear my jacket my wife was crying they traumatised my little daughter clients that were inside walked away because they felt the same way another client was treated. l had `to stand for myself but my jacket was already torn and they scratched my face, a white lady came from the back and she gave one instruction that they must exchange the shoes for me and they exchanged and she apologised but the damage was already done. i dont know who is the manager there because it seems as if every white person working there they dont know what they are doing all confused. THAT WAS A VERY VERY BAD SERVICE KYLE CASTLE YOU ARE A VERY BAD MANAGER AND THE OTHER SLIM TALL ONE YOU MUST GO TO SCHOOL AND LEARN BASIC CUSTOMER SERVICE I DONT KNOW MAYBE ITS BECAUSE IM BLACK THATS WHY YOU TREATED ME BAD BUT I NEED COMPANSETION OF WHAT YOU HAVE DONE . MY NAME IS RANGA HEAD OFFICE CALL ME ON *** GUYS DONT GO AND BUY AT BOKSBURG BRANCH THEY ARE FULL OF ****</span></div>