Very bad customer service

Good day

I am very disappointed with the service I received today at one of your store in Randburg Square, the Manager by the name of Shirley is rude and does not know how to treat customers.

I came in to settle my Ackermans account and I was helped by the guy called Thabiso whom I believe gave good assistance to me. As for Shirley the manager who was suppose to come and assist me with closing the account, she decided to just go and use the ladies rest room without even asking me if I mind waiting, she just left me there and took more than 20mins and as she was being called her phone was off. I bump into her outside the mall as she is window shopping, couldnt even care that she left a customer waiting.

One of the ladies that knew Shirley's password to the system refused to help me and was also speaking to me as if I'm not a customer. These two ladies need proper training and they must be dealt with.