Utter frustration– Shoe City Polokwane Savannah Mall

<p>I am a regular customer, visited the store on the 26/05/2016 bought a pair of black leather shoes. When I got home I noticed on one of the shoes that the leather was torn (10mm tear), returned to the shop on the 27/05/2016 to exchange the shoes, not having the same size in stock. I chose a different shoe. Waited 30 minutes for the exchange process to be completed by the manager ( and waited another 15 minutes for the shoes) According to the manager they only keep one shoe in the box and the other hidden to avoid theft. After much frustration got the shoes. on the 28/05/2016 I wore the shoes, only for a couple of hours after I noticed that the sole from the front part of the shoe came loose. (Like the adhesive was not doing its job, inferior quality) Visited the store AGAIN on the 29/05/2016, As I walked into the store, the staff ignored me, walked to the counter, the sales person/ manager asked ''what is the problem?'' After explaining the frustration on coming back to the store for the third time, he told me that my feet are too big for the shoes and I should take a size 12, I bought a size 11, and my feet are size 10... Then he said, ''rather I give back your money so you can buy somewhere else''.</p> <p> </p> <p>I am so disappointed with the manager's disrepectful attitude and ill manners, absolute no business etiquette nor customer service ability.</p> <p> </p> <p>Shoe City, You have a serious concern</p> <p> </p>