1 reviews | Active since Apr 2016

27 Jun 2016, 08:04

Too much trouble to pay supplier

<p>We secured a door at your Bethlehem branch in March after an attempted break-in. It was a mission to get the invoice to them as the fax machine was out of order. After at last getting it there, it has been a problem to get payment. Now the branch has closed and I was asked to phone again tomorrow before 11 as the lady there is so busy ( as if I am not) and it is not there policy to drive around and pay suppliers. I am actually speechless...</p>

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Replies (2)
Shoe City
Shoe City's reply27 Jun 2016, 08:32
Official

Good day Janine,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Shoe City Customer Service

Shoe City
Shoe City's reply01 Jul 2016, 06:39
Official

Good day Janine,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Shoe City Customer Service