Shoe City Never again!!!!!

To whom it may concern, REFERENCE FOR COMPLAINT: 391751 I purchased a pair of brown, lace up leather shoes on the 28/04/2016 at Shoe City Tyger Valley mall for R400. I tried the shoes on in store- they seemed fine- So I purchased them with 2 other pairs of shoes. On the 29/04/2016 I wore the shoes for half of the day and had to replace them with other shoes in my car, due to the shoes being exceedingly uncomfortable. On the 03/05/2016 I went to Shoe City Zevenwacht Mall to enquire if I can exchange the shoes or get a refund- I was advised by the supervisor on duty “Natalie” that I cannot as they have been worn. So she called the supervisor “Chanelle Linde”on duty called the Tyger Valley branch Supervisor- Who was very ill-mannered on the phone and also repudiated to assist me. Later Natalie from Zevenwacht Mall called the regional manager “Mark”- He notified me that I should leave the shoes in store and that he would come view them. Today the 04/05/2015 Mark called and advised me that the shoes have been worn (Which he is aware of) and that he cannot give me a compensation nor is a replacement which I feel highly unprincipled and ********** customer service. I am terrifically frustrated and disappointed I will never shop and any of your stores again. I only want a reimbur*****t for the pair of shoes at your Zevenwacht mall store. Spoke to region Manager "Mark" ***- he could not offer any form of satisfaction. Therefore i requested his managers contact details "Gideon" ***- He could not assist either. I am highly disappointed and will Never shop at any of your stores again!!. I had the identical issue this week with Edgars; they exchanged my shoes without even seeing my slip and gave me a voucher. Thank you, Kind Regards, Hamilton Patrick Haskins