Shoe City in Southgate Mall

This afternoon I was at Southgate Mall and I just needed to send a package via Paxi. So as normal I use Pep store to do this but they didn't have the bags for paxi so they advised me to go to Shoe city to do the Paxi. When ai got there before anything I asked if they had the bags and the lady on the floor said yes.

I got to the teller her name is Zama Mnqoywa. I told her I would like to do paxi and she was like sure. She looked down and pulled out a plastic full of paxi bqhs. Right on top there was the R60 one which is 7-9 day one. I saw it and she quickly placed the bag down and said that she only had the big bags worth R110. I said to her but the 7-9 days is there and she refused and said there was only the large bags. I kept my cool and went to a different Pep store in Southgate right by Checkers. I asked why couldn't shoe city help me whereas I saw they had a bag I needed to do the Paxi. The lady at Pep said Shoe City has a reputation of not helping customers with Paxi because they hate the process of it. So I went back to Shoe City because I was not happy. I asked for the Manager and was told they not here not even the assistant Manager was there and the only person I was referred to was the very Zama I was there to complain about. Zama was chilled when I asked her why she didn't want to help me whereas I saw the bag I needed. She said she just checked at the back and only then saw they had stock available.

I was told her she is lying because I saw the bag yet she kept saying she only just saw that they had. Firstly I had a bag and it was clear to see that ai had a box in it when I got there the first time. Now that Im there again she can see that my bag is empty yet she had the audacity to still ask me if ai still wanted to do Paxi. I told her I was not happy and was going to complain. She didn't seem bothered and I asked for her name and surname and she gladly gave me. No apology or anything.

This lady is very ride and her service was very poor. I