Shoe City Festival Mall Horrific Customer Service and Ill mannered staff

In May 2025 I bought brown Taughees shoes from Shoe City Festival mall. In September 2025 the same pair of shoes, the brown "leather "started peeling off which now was not in a condition where once can wear them. On Saturday 20th September I went back to the same store where I bought the shoes with a receipt requesting a refund or an exchange. I was assisted by a lady that literally accused me of deliberately destroying the shoes. The lady was very rude and had a bad attitude towards me. She said to me I will get a call from the store the following Monday and to-date I am still wating for that call. I am really disappointed in the manner in which I was treated as a customer, the lady refused to give me a her name and her customer service skills were very poor.

I want my money and please deal with your staff, they are very rude.

I cannot send so much money on school shoes just for them to peel off in less than 6 months. You are providing a very bad service to your customers and I will never ever buy shoes from your shop ever again. Your staff is rude and very ill mannered.