CW
Carin W
1 reviews | Active since Feb 2015
09 Mar 2015, 09:41
Return of sale item
No where on receipt or on their return policy say you can not return a sale item. It just says you must have your receipt and the item must be in its original packaging. Well the manager of the Lambton store said he is not allowed to take my item back because it was on sale. I had the receipt and the boots still in the box.<br> My argument was that its a short line to have added to the policy that sits right by the till to say they can not take back sale items.<br> Well need less to say, i went to the Park meadows branch and they took it back no questions ask. <br> Cant see how one store will argue with you and another will do it willingly.
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Replies (1)Shoe City's replyOfficial
09 Mar 2015, 10:45Hello carinvdw,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Shoe City Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Shoe City Customer Service
Shoe City's reply09 Mar 2015, 10:45
Official
Hello carinvdw,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Shoe City Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Shoe City Customer Service
