Poor service

About 2 weeks back I submitted an online application for a shoe city account where I uploaded the required documentation as per their requirements specified on their website. A couple of days later I phoned them to enquire on the status where they told me that it shows pending although I have phoned them and sent the documents on numerous occassions as well as received a message that I must take the same required documentation to a shoe city to get it activated. I went there where they scanned and emailed everything from shoe city to the people working with the applications again. Now 4 days later when I phone them they still tell me that the documentation is insufficient. When I tell them that I have sent everything they get very agitated with me and refuse to transfer or let me speak to their supervisor. I have proof of all the calls made to them as well as other proof of how poor their service and attitudes towards people are.