POOR EXPERIENCE WITH SHOE CITY AND JDEX

I purchased an order from Shoe City on December 1st, and they handed it over to JDEX courier for delivery. It's been 15 days, and I still haven't received my parcel. The tracking status is inconsistent, showing 'out for delivery' and then 'couldn't deliver parcel' without any further explanation.

What's concerning is that JDEX isn't registered on Google, and they don't have any contact details or email address. I've tried reaching out to Shoe City multiple times - I sent an email, but there's been no response. I've also attempted to call their customer service several times, but my calls go unanswered.

Given the lack of communication and resolution from Shoe City, I'm starting to lose hope. Has anyone else had a similar experience? I'd appreciate any assistance in getting my parcel delivered or receiving a refund. Shoe City needs to take responsibility for their logistics partners and improve their customer service.🤷🏽♂️