Pathetic Shoe quality

<p>Not even a month ago, i purchased a pair of boots for my little girl. She hardly wore them and we already have the soles breaking. The button on the side of both boots have also broken off. I cannot understand how a store thats supposed to sell quality goods can offer its clients such. I've bought boots from PEP stores that cost me a quater of the price and have lasted over a year. How do you compare? Are we paying for the name you carry? Last year, i had the same issue with a pair of boots that i bought for myself as well, and your regional manager promised that it was just a once off issue, that you dont sell bad quality products so i let it slip. that clearly doesnt seem to be the case. I bought these on account at Forest Hill City. I threw the slips away because they are on account - so you can go back and check if you would like! How do you plan on fixing this?</p>