Ordered shoe missing

On the 19th of November I bought a shoe at shoe city which didn’t have a size in the store and asked that the shoes be ordered for me from bloemfontein as I stay in kimberley 190 kilometres away, each time I go to check the shoe isn’t there , and now they r even accusing me of getting the shoe that time I got a call from them Thursday saying the shoe will be here today, and I need the shoe tomorrow for my child’s 1st communion, no one now wants to take responsibility as they are aware the shoe isn’t arriving ever since even when I said pay me my money let me drive and go get it in Bloem myself .