NO REFUND / REPLACEMENT

I bought a pair of NIKE running tekkies for my son 3.5 months ago from SHOE CITY RETAIL CROSSING. His right shoe started tearing on the side on the material. We took it back over the weekend and they confirmed that they will send same to head office and will get back to us on latest Wednesday for a possible refund // replacement. They did also however confirm that head office will probable not refund // replace as it can tear due to wear and tear. I received a call from the branch on Monday confirming that head office will NOT replace // refund the tekkies. I CANNOT believe that they will not replace NIKE tekkies which we bought for R999.95 only 3.5 months ago. I even gave them the slip, proof of payment, box it came in and the bag which they put the box in. I'm sorry but we do not buy expensive tekkies (brands) because we have the money to do so, we buy NIKE tekkies because it is suppose to be a good product and if SHOE CITY sells these brands and there is a problem with them after only 3.5 months they HAVE TO refund // replace same.