NO CUSTOMER SERVICE

I went to Shoe City Blue Route on 19th December 2017 to buy my Mom of 82 years a pair shoes as a Christmas gift. Gave it to her the morning of 25 December 2017 and she told me it was a bit too big. I took it and called to return it on the 26 December 2017 and when I got there a lady assistant Cheryl told me the shoe was worn which wasn't. She suggested I come back on Thursday, 28th December 2017 as the Manager, Zahira van Niekerk was off until then. I then returned with the shoes and when I got to the store before 10h00 (STORE OPENS AT 09h00) I was told she was on lunch and was sitting at Ackermans next door. She was so rude and looked at the shoe and said it was worn and won't return the money or an option of another pair. Just before I left the store, she Zahira van Niekerk told her colleagues VERY LOUDLY that she don't want to be disturbed again while she's on lunch (HOW PROFESSIONAL IS THAT).

Later that evening I went to Canal Walk where I received 5* Service from Petula Appies & Amy Adams. Well done to their Manager, Godwin Lewis for training them so well. I told them what the situation was and was given a new pair immediately. Will definitely recommend the Canal Walk Branch.