1 reviews | Active since Feb 2011
NCA case
<p>Bought shoes at Shoe City Maponya mall on the 8th June 2017 after wearing the shoes for the first time on the 15th June 2017 on my way to work picked that there's something faulty with the left shoe. Couldn't take them back same or day after cause I knock off late. I'm from there now, I was told if there's no proof of payment they won't assist me. I explain that yes I threw away the slip but I have a bank statement that shows the date and amount. Still I was not helped, asked for the head office number cause clearly I'm not getting help. Please note if I don't get help I'm going to escalate this, R399 is a lit of money. </p>
Good day Ntombifuthi,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Shoe City Customer Service
Best regards,
Good day Ntombifuthi,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Shoe City Customer Service
Best regards,
Good day, unfortunately I'm not allowed to answer my phone at wotk please send me an email. Alternative email address is **********
Good day, unfortunately I'm not allowed to answer my phone at wotk please send me an email. Alternative email address is **********
Hi .. I'm still waiting for feedback .. how ling does it take to resolve an issue .. is that difficult? Let me know so I can take it further I'm not willing to keep R400 pair of shoes for nothing just because you don't value your customers.
Hi .. I'm still waiting for feedback .. how ling does it take to resolve an issue .. is that difficult? Let me know so I can take it further I'm not willing to keep R400 pair of shoes for nothing just because you don't value your customers.
Good day Ntombifuthi,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Shoe City Customer Service
Best regards,
Good day Ntombifuthi,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Shoe City Customer Service
Best regards,