Mall At Reds collects revenue by refusing refunds-Don’t buy because you won’t b able to refund should you need to

Bought a pair of white school shoes for my son on a Sunday at Shoe City Mall@ reds centurion, I then came back to return them on a Tuesday.when I gave the lady the shoes she insisted that they were worn and she can’t take them back, I the. Showed her the foot of the shoe to prove they were never worn as they were still white and all stickers still in tact. She then went on a rant about how she cannot give me a refund because it had slight mark ( which u can clearly see happened during fitting).This mark cookie have easily been wiped away if given the chance. She then went on to say the only favour she can do me is an exchange(which is not what I want) . What puzzles me is Thabo she refused to give me a refund on the claims she can’t sell that show but will go ahead and give me an exchange who hv incurs cost ANYWAY. I’m also curious to know why she was getting that very show that “can’t sell” ready for the rail if she had no way of selling it. This was clearly a revenue collection method at the cost of the client, which is highly ********* and not to mention against consumer rights