Good Customer Service

I bought sandals at the Baywest branch and in less than a month (worn about 3 times) the soles broke. I was super disappointed as I really liked the shoes. I sent them an email explaining the situation. The following day their support contacted me to say that it has been sent to the relevant department. I expected to wait about a week to hear anything, however only a few hours later they assisted me. Very quick and efficient customer service from their head office/support team.