SL
Stacey L

1 reviews | Active since Apr 2011

29 Jul 2016, 06:22

False Advertising

<p>I went into the Shoe City store in Fourways Crossing about a month ago and wanted to buy 2 pairs of boots.</p> <p> They were identical, just a different size and were on exactly the same shelf (under a sign saying “clearance zone”)</p> <p> When I got to the counter they said rang up one with the “sale” price and the other the non-sale price. I pointed it out and they said that the one pair was on sale and the other wasn’t!</p> <p> I asked to speak to the manager who was adamant that that was the case – quite rudely!</p> <p> Not only was I inconvenienced, I was embarrassed in front of other customers and my daughter was in tears because she couldn’t get the shoes that we had spent 20 min choosing!</p> <p> How can the same pair of shoes, on the same shelf be different prices?</p> <p> I have logged this complaint, escalated, followed up - still with no response</p> <p> </p>

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Replies (1)
Shoe City
Shoe City's reply08 Aug 2016, 08:13
Official

Good day Stacey,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind Regards,

Shoe City Customer Service