EXTREMELY BAD QUALITY of shoes and DISGUSTINGLY SHOCKING SERVICE

On Thursday (7 September 2017), I bought a pair of sandals for my daughter for an occasion we were to attend on Saturday the 9th September. When my daughter tried them on they seemed to fit, then on Saturday morning she wore the sandals and walked around the house for less than 5 minutes but I noticed that they were too tight as she complained that she couldn't walk properly. I took them back to Shoe City in Midrand (The Boulders Shopping Centre) where I was "assisted" by a very cold and unsympathetic gentleman by the name of TLOU. He refused to give me his surname. I told him that I had come for an exchange for a bigger size but he told me that they will NOT exchange nor will they give me a refund for those sandals because the child has already walked in them and that they are no longer in the same quality that we had first bought them. The child literally wore the sandals in the house for less than 5 minutes and I have absolutely no reason to lie about that. He then told me in the form of a suggestion that shoes need to be tried on a COUCH/SOFA to avoid any slightest damage. There are no damages on the sandals except a bit of dirt underneath showing that the child walked with them on the floor (I mean where else can you walk). I then asked him for someone who is superior to him and he expressed that he is in charge and I'm more than welcome to lodge a complaint. I asked him to assist me by phoning their call centre, to which he also refused. I again asked him to write me the number and email and he said there's no email, I should phone the call centre. Just as I started to fall for the idea of phoning the call centre, he then tells me that it's of no use because there's nobody to assist me on a weekend and I should phone during the week. I was very upset and shocked by this service as it was not the first time experiencing something similar to this at Shoe City. I eventually left him with the sandals as well as the receipt and told him that it's useless to keep a pair of unfitting sandals, so he can keep them. At this point I do not even want an exchange. I would like my refund and I will make sure everyone knows how bad the service at shoe city is. By the way, many other stores like Edgars, Foschini etc are very good with exchanges and I will be looking no further. I regret all other purchases I've made at this store. Lastly, in the event that an item is damaged after being in possession for only 2 days, then the QUALITY of the item is HIGHLY QUESTIONABLE!!!!