Disgusting poor service

I would here request to lay a formal complaint against your Blue route and cape gate store

I have attached a picture of 2 pairs of shoes that I saw in your blue route store that was marked at R219

Unfortunately blue route shoe city did not have the correct size in store and then I asked them to contact cape gate as they were the only store to have the size 3 that my wife was looking for

I went to your cape gate store to purchase the shoes as they confirmed there was stock

Upon my arrival at the cape gate store,they had the shoes for me and when scanned it scanned the incorrect prices as to what I saw in blue route mall

First and foremost as a customer I do not know your policies regarding pricing aswell as stock being transferred to another store

I then asked a lady by the name of Megan that works at your cape gate store arguing with me the policies and procedures when it comes to sending stock to another store...

Now I'm confused because how the hell should I know what your policy and procedures are and why should policies prevent a customer from buying a item that is on sale

In the end it's all should be about customer satisfaction and not customer disappointment

My request was for the shoes to be sent to blueroute shoe city as I saw the prices there for R219 and all their shoes were marked at that price

Now why must I as a paying customer now because involved in the stores politics

I would like this matter to be addressed as a urgent matter as I would like to get these shoes for my wife