Disgusting Customer Service

I saw boots at Lakeside, they had no stock. I called their CS to find out if they could send stock to the branch for me to purchase. A few days later I get a voicemail,they apologize, but they cannot have stock items sent to the branch.I called back and I was told even if the stock is in DBN, I would have to drive there to collect it in DBN, even if you are living in JHB, this is the most ridiculous thing I have ever been told in my life. I e-mailed their CS on 3rd May, advising I can check at Galleria. I went to the store, but needed a different size, they only had a damaged pair. The manager JULIE, said she CAN arrange a pair from other branches - NO PROBLEM. I left my details 9th May, I heard nothing back, I had to call her again she had nothing to say to me, she hadn't even tried getting a pair. Their staff don't even have enough respect to phone a client & let them know they don't care, and are NOT doing anything about your request . I mailed CS, and told sorry we can't do store transfers. No other retailers that i had this experience with. Its the customers problem if there is no stock. It is absolutely disgusting, I am very disappointed. 2 weeks and nothing resolved.